Support request template
A ticket that moves through triage to resolved.
Shows the part a form builder does not have: the submission is a record with a state, and moving it along is a different power from editing it. Severity and category are indexed, so a report can group by them without exporting anything.
Free on every plan. Opens in the builder as an editable draft — nothing is published until you say so.
Used for support ticket intake — Tickets from users, routed by your rules into a desk shaped like your process.
What’s in the form
8 fields — every one editable once the template is yours.
- Your name *
- Email *
- Summary *
- Impact *
- Area
- First noticed
- What happened? *
- Screenshot or log
What happens after someone submits
A submission lands in the first state and moves through the rest — each move is a named, permissioned act, and every one of these states and moves is editable.
- New (start)
- Triaged
- In progress
- Resolved
- Triage New Triaged
- Start work Triaged In progress
- Resolve In progress Resolved
- Reopen Resolved In progress
The support request template, answered
What picking this template does and does not commit you to.
Is the support request template free?
Yes — free on every plan. It opens in the builder as an editable draft in your own account, and nothing is published until you choose to publish it.
Can I change the fields in the support request template?
All of them. The template is an ordinary draft form: add, remove or reword any of its 8 fields, then publish when it reads right.
What does the included workflow do?
A submission lands in “New” and moves through the included states — New, Triaged, In progress, Resolved. Every state and move is editable before you publish.
How do people fill it in?
Publish the form and share its public link — submitters need no account and are never a paid seat. Rotate the link at any time to revoke it.
More templates
Each one opens the same way: an editable draft in your own account, free on any plan.
Make the support request form yours
One click loads it into the builder as a draft in your own account — edit anything, then publish a public link when it reads right.
No card required.